Frequently Asked Questions
Some of the most frequently asked questions
Q
IS THERE A CHARGE FOR A HOME ASSESSMENT?
There is no charge for a home assessment. Our knowledgeable staff will come to your home and review your needs.
Q
HOW DO I KNOW WHICH FIREPLACE IS APPROPRIATE FOR ME?
Our staff is fully trained to review your current equipment and make recommendations to fulfill your new requirements. Call our Sales Department at 519-652-2774.
Q
HOW DO I BOOK A SERVICE INSPECTION? IS THERE A CHARGE?
Yes, there is a charge for a service inspection. Charges vary according to equipment type and level of required inspection. You can also book your service inspection by calling 519-652-0416.
Q
WHAT SHOULD I BRING WHEN BUYING A FIREPLACE?
If you have an existing wood fireplace you may be looking for a gas insert. Bring all dimensions of the fireplace cavity (width x height x depth) along with the depth of the lintel (the thickness of the material that crosses above the fireplace opening). Also bring photos of the fireplace inside and outside of the building.
Q
CAN I BUY AN EXTENDED WARRANTY FOR MY NEW FIREPLACE?
Yes. My Fireplace offers extended warranties on its products. Contact one of our two stores to speak with a customer service representative for more information.
Q
ARE YOU INSURED?
Yes, We are WSIB and are commercial insured.
Q
WHAT’S THE DIFFERENCE BETWEEN A DIRECT AND NATURAL VENT FIREPLACE?
A direct vent model uses vent piping which goes through an exterior wall eliminating the need for a chimney. A natural vent fireplace uses an existing masonry or metal chimney stack to vent flue gases.
Q
DO YOU PROVIDE 24 HOUR SERVICE?
Yes. We offer 24 hour service 7 days a week for all you heating, and cooling needs. Here is our 24 priority emergency number (519) 652.0416.