100% satisfaction guarantee from My Fireplace

My Fireplace is able to give you a 100% satisfaction guarantee because we want your installation and service experience to be one of the best experiences you have ever had. Customer satisfaction is our number one priority at My Fireplace. We have earned the Dave Lennox Premier Dealer service designation, for our excellent customer service. My Fireplace is evaluated constantly on our premium service, premium products, and satisfaction results – in order to be able to achieve this designation. Our experienced technicians are also trained and independently evaluated, in order to provide you with the best service possible.

Personal service is important in order to get the most out of your fireplace

My Fireplace supplies quality products to you and our certified technicians will visit on site, in order to calculate correct measurements before any installation. This way you can rest assured that the product is installed correctly. Our 24 hour emergency line is provided as an extra security on all of our sold products. A certified service technician will be able to assist you, if you should need it. Our technicians are also able to give you detailed instruction on usage and future maintenance, during the installation.

Call us in order to get a preventative maintenance program for your product

Maintenance is always important so that your product is always running at peak performance, without any issues. My Fireplace has maintenance programs for all of our products, and you can call on us to find out more about what type of preventative maintenance program your product requires.

To learn more about our satisfaction guarantee, and what type of maintenance programs you need, contact My Fireplace for more information.